Uber India — Auto driver called accepted, after that cancelled quietly

Address:

Kanjurmarg

For some urgent work, I booked the UBER auto and the driver Mohd Rizwan accepted the ride with his auto MH04HZ8192. It's within 3min of reach in uber app. The driver called and asked am I going to Vashi and where should I go? And I replied to goto Vidhyavihar as per the booking and he confirmed the trip. Suprisingly after that he cancelled the trip and got message saying trip Cancelled.

Checeked to complaint via Uber app, but no customer service option to either complaint this case via app and no tel number to call them as well.

Uber charges if customer cancelled the trip and in such case putting customer under pressure.

Is it the rightful way of doing?