Uber India — Billing even when the driver did not turn and cancelled the trip all by himself

Address:

New Delhi, Delhi, 100001

You charged me for the trip cancelled by the driver and i was kept waiting for more than 30 minutes.

I had to book a second cab and could understand that i need to pay for the cancelled trip by the driver!

I must not pay the charge for cancelled trip. Your driver never turned up. Neither i cancelled the trip. Waited nearly half an hour and then booked another trip.

You must not charge for someone elses misdoing! This can be termed as. Cheating!

I have been using uber for more than a year now and this is the first time i had this kind of experience!

Really aghast!!

On may 22, 2017 7:05 am, "uber receipts" wrote:

When a trip is canceled more than 5 minutes after a driver accepts, or if the driver has to cancel after waiting more than 5 minutes at the pickup location, a ₹ 63.60 cancellation fee is charged.

₹ 63.60
We'll connect another time, nc
May 22, 2017 | ubergo

06:23am | time you accepted the request
06:30am | time driver cancelled your request

Requested pick up location | 18509 pickup location

If you think this was a mistake, please visit help. Uber.com or tap help in the menu panel of the uber app and we'll make it right.

Collected ₹ 63.60
Cash