Uber India — cab drop off and driver behaviour

Website:

www.uber.com/en-IN

Place - delhi. Time - 11 30 pm.
Name of driver - wasim
Car - wagon r
2 o[censored]s take an uber pool with 1 other guy. The driver complains the entire time about our drop locations (A 20 minutes drive).
As we start to approach he mentions that the gate overlooking the main road is close, we're also aware of this. There's a right turn before that takes you to the open gate (This is an extra 500 m compared to going straight). I repeatedly tell him to take this turn and he turns on me and tell me if i have any problems, i can speak to the company. This is at 11 30 at night. If he does not take the turn we have to walk back for almost 25 minutes to reach our destination.
This man ignores me, gets aggressive and stops in front of a locked gate. He then asks for more money and says he'll drop us. Wanting to get away from this cheat we pay him and leave.
This is dangerous behaviour that should not be left unchecked since it may well harm someone else.

Uber needs to address the incident, rather than having vague customer service where it says it will do something but there is no guarantee. The fraudulent behaviour of the driver makes him a liability and uber needs to show me that it cares about its consumer, and exactly what action it has taken.