Uber India — cab fare paid in cash to driver : company claiming fare not paid

Jai P. Pandey

from Delhi, Delhi

Address:	122017
Website:	Uber support care

Had taken a trip on uber cab on 25 december 2016, at 11:08 hrs from palam vihar, gurgaon to greater kailash, b-block, new delhi with cab driver balraj. The fare was rs, 440=35.
Full fare as indicated on the meter of the cab after the trip was paid in cash to the th driver on his demand. He stated that he was not aware for to put it on system and demanded cash as it was demonetization period.
The uber company is demanding payment separately stating it was a card trip not cash trip. Inspite of repeated messages to the uber company they are just sending stereotyped standard statements saying the matter is resolved and demand additional payment without confirming it from the driver.
Kindly assist by asking some senior customer care executive from the uber company to handle our complaint..

Was this information helpful?

No (0)

Yes (0)

Uber India customer support has been notified about the posted complaint.

Sep 04, 2017

Updated by Jai P. Pandey Uber India — cab fare paid in cash to driver : company claiming fare not paid

1 Review
Ja Jai P. Pandey on Sep 4, 2017 Mark as Resolved

Had taken a trip on Uber cab on 25 December 2016, at 11:08 hrs from Palam Vihar, Gurgaon to Greater Kailash, B-Block, New delhi with Cab driver Balraj. The fare was Rs, 440=35.
Full fare as indicated on the meter of the cab after the trip was paid in cash to the th driver on his demand. He stated that he was not aware for to put it on system and demanded cash as it was demonetization period.
The Uber Company is demanding payment separately stating it was a card trip not cash trip. Inspite of repeated messages to the Uber company they are just sending stereotyped standard statements saying the matter is resolved and demand additional payment without confirming it from the driver.
Kindly assist by asking some senior customer care executive from the Uber company to handle our complaint.