Dear sir,
I was extremely surprised to see that a sum of rs. 47.25 is to be added to my next trip because of my non presence at the meeting point this evening. Let me tell you, i was standing on the road at the location and was in constant touch with the driver guiding him to my location. To my surprise, he made me stand on the road for over 10 minutes and there was no sign of the car. He even made me cross the road as he said he was waiting across. I am an elderly lady and it definitely does not make me feel good standing on the road and waiting for the car only to realise that after such a long wait, the driver, without even notifying me, cancelled the trip. The whole process of rebooking a car is not what one enjoys doing. Being a regular user o[censored]ber, it comes to me as a surprise.
Besides, it happens almost every other day, when the arrival time of the car shows 3 minutes, the uber actually comes 15 minutes late to the location either because the driver takes a longer route to arrive or because they cannot follow the gps map. Why are the passengers not given the benefit of earning extra points or money for late arrival (Beyond 5 minutes)?
I am extremely disappointed and shall definitely not use uber unless that outstanding money of rs. 47.25 is revoked for the harassment. We do have other choice in this city.
Debbie das
Kolkata Was this information helpful? | 
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