Uber India — Cancellation charge (driver cancelled my trip and not arrived to my location even after 10 min)

Address:	400705
Website:	Regus Business Platinum Centre P Ltd, Level 13, Navi Mumbai 400 705

Dear Sir,
I am working for Govt. of India as Scientific officer. During my official visit I had made uber booking many times. Most of the trip, the cost of the trip is reimbursed by Govt. I had booked a trip for Rajib gandhi int. Airport, Hyd. on 31 march 2017 Friday at 10.50 pm. But the driver did not arrived at the pin location and cancelled my trip after 10 minutes. If I dont need cab or i cancelled the trip, then why should i book another trip within 10 min. Even I called the driver many times, He did not pick up call later (driver-name SHEKAR, mob. 81XXXXXX47). Therefore, Again i made another booking at same time at 10.59 pm from same location. For cancellation of the trip from driver side, uber has charged my Rs. 50 extra. Kindly Verify all the details given here and Refund the cancellation fee.