Uber India — cancellation charges not reduced when driver refuses pick up

Address:

Hyderabad, Andhra Pradesh, 500039

I found that most of your drivers first accepr the pick up and after waiting for them for more than 10 minutes when you contact them they ask drop point or they themselves call back and ask the drop point. If it is distant they refuse to come because that reduces their number of trips per day which mainly is your criteria for paying the drivers. Not only that, they ask you to cancel the booking, which entails charges ranging from 50/-. Even when you report the matter on your help menu, charges are continued. I don't know if this is your policy to earn money in this fashion or something is wrong with your staff. As a continued practice o[censored]ber to keep charging me for cancellations done by your drivers, i was constrained to remove your service from my businesses. While i have no grudge or complaints about your frequent overcharging in the name of "surge pricing" (Because we are forewarned about prices) i, for that matter nobody, would like to be cheated of his hard earned money on account of defeciency of service from the service provider or their drivers. This actually is double whammy as not only you loose time waiting for the cab (And sometimes almost missing your flight or train), you are also wrongly charged for refusal o[censored]ber's drivers.
Moreover there is no financial penalty on drivers for such misdemeanours other than down grading them which hardly bothers them because the customer has no choice of choosing driver and most of them are already registered with "ola" also.
Hope this clarifies my previous year with uber.