Uber India — Cancellation charges to be paid by me as the driver did not turn up

I am Mrs.Sarah Abraham who uses your uber regularly.Yesterday i had to cancel two uber cabs in the evening between 4 and 4.45 as they didnt not turn even after 30 mins even though they showed 1 min. I was not able to contact the driver as we are not given the facility. therefore I was forced to pay Rs163 inside of Rs63 for going from R.V.Public School Lalbagh West Gate to Wilson Garden Blore.I think you need to do something about this .