Uber India — Cancellation fee and driver behavior

Address:New Delhi, Delhi, 110074
Website:help.uber.com

Hi team
This is about uber taxi and their driver behavior. Today morning at 10:50 book a cab in chattarpur, new delhi and willing to travel to gurgaon. I got cab number and driver contact number, when i called him and ask to go gurgaon. Initially he said ok. But after few min, he moving cab to wring direction means opposite to my pickup location. After that when i called, he abuse me and after that he did not pick call. So i cancelled ride and uber charge me 63 rs for the cancellation.

I am ready to board cab. Driver did not come, even did not pick phone they why company charge me cancellation fee. Is there my fault if driver is not willing to go guagaon. Why company offering such false services to riders.

Please take action against him. This is not first time when i faced this issue. Even no contact number provided from uber side to compain. Their chat support is vert slow. On mail, they are not responding.

Driver phone number: [protected] maruti wagnor
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Uber India customer support has been notified about the posted complaint.
Jul 05, 2017
Updated by coolent01
Still, No update from Uber side. They stealing money from customers by doing fraud.
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