Uber India — cancellation fee charged unfairly

Address:

Greater noida west, 201308

I booked a uber ride on[protected], I called the driver.He said he is on the way and reach with 5 to 6 min but after 4 -5 min I found that he had started from his starting point.I called him to know the status, then he informed me that his tire is punctured and it will take around 20-25 min to come at the pickup point.I told him why did you not tell me when I first contacted you, he did not reply my question.Then I have to cancel the trip.After cancellation I found the cancellation fee is charged while the mistake was of the driver not mine.He is supposed to inform me at the time of contact but he did not.
I believe uber will understand my plea and reimburse my cancellation fee.