Uber India — cancellation fee charged, unprofessional service

I booked a ride from thane to Goregaon which showed 6 mins.
Once I booked the cab it displayed 11 mins and the time went on increasing. After 25 mins the cab got allocated to another driver who reached another 10 minutes later and said he doesn’t have to go to Goregaon and was alloted the ride by uber by mistake and denied to take the ride. To add on to this, I was charged cancellation fee and couldn’t even book another ride!! Finally I thought il just book OLA.
Even before this I have always always had pathetic service from UBER. Though Ola could perhaps cost a little more but I have never had any complaints whatsoever.
Henceforth I have a bad experience again, m not just going to delete the stupid app but also write to social media. Have recently seen way too many uber complaints anyway! The company should shut down already!!!