Uber India — Cancellation fee / Waiting fees

I had booked an auto on 28-Aug-22. Driver informed he will be coming in 10min even I guided him as he was facing difficulties however the location mentioned was very clear and chrisp. We were hoping that driver will reach in 2 mins but after waiting for 25minutes driver cancelled the ride and i was charged with fees of 10rs ...i failed to understand why and how. Really need resolution on this or else will have to take action