I booked an Uber cab from Mumbai Airport Terminal 1B at 08:05 pm on 18th April 2023. The cab number was MH47Y3019 and the cab driver name was Sanaulla Mohd Yasin Jaman.
For 15 minutes I kept waiting for the cab while I could see on the map that the cab was not moving from its place though it was just 1 km away from pick up point. After some time I got a call from the driver saying that the car is not working and therefore I should cancel the ride. I said I am waiting and if he has a problem he can cancel the ride. After some time I saw the cab moving and approaching the pick up point and the driver called me again and said I have reached. However I couldn't see the car anywhere and he cancelled the ride.
It appears he did it purposely to take a revenge since I did not cancel the ride and kept waiting. Also there was no scope to call as the phone numbers became invalid as soon as he canceled the ride.
Nowadays the driver can see the destination therefore why a driver has to accept the ride and make the customer wait if he is not interested to carry the customer to the destination
This is sheer harassment and such drivers should be barred from the app
I seek a strict action against such riders with an acknowledgement as this has become a regular phenomenon and the customers should be put into trouble for such casual behaviors of the drivers
Also I was charged a cancelation fee for no fault of mine. Was this information helpful? | 
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