Uber India — cancelled booked ride and deducted charges

Respected uber company

We booked uber ride today on 1 august 2017, but after reaching on destination uber driver named parminder singh, cab no. 5479 cancelled our ride by saying that i came and nobody was there that's y i hv cancelled your ride, i said i will make complaint of you to uber company then he said you can do complaint, no worries... As a result uber also charged us for the cancelled ride, then this is very pathetic service that drivers even dont care of complaints by replying that uber can't do anything because of slow and poor complaint service o[censored]ber... Kindly refund us our money or charge penalty to the driver.[protected]