Uber India — Cancelling ride without any refund

I am middle class job doing citizen, started new job in gurgaon and i found best option to ride via uber shuttl, i book in one night prior so i get seat easily as per my time but around 15-20 mins before my ride i see my trip every time get canceled and no refund no other options given, no way to connect with customer care, such a worse service by the MNC never seen before, everytime they cut money from my wallet without my acknowledgment and if i need it to book other ride, i don’t left with other option, it’s harassment by such a big company, below attachment is proof of booking confirmation by uber but if we check app history nothing can be found, they tried to act smart, so no proof left