Uber India — cash requested for paytm payment

Amount was paid through cash as well as debited through paytm. Driver had requested to pay the amount in cash. Now the driver's mobile is switched off after knowing the issue. Uber landline number does not go through.
We are unable to reach anyone to get the refund. Also to mention, paytm / uber does not own and show the responsibility to resolve. Very poor and unreliable.

Driver details:
Vijay dacia logan
Contact number : [protected]
Vehicle number : tn09bh9862