Uber India — Charge fare without taking me for ride

I have called uber pool service on 07.06.2017 before 7 pm for 2 persons through internet service of my mobile phone. Pick up point mentioned as shubham atlantis building, koparkhairne sector 11. My location was live on my mobile. Driver name was mr. Manish. When the message came that your car is arriving, myself and my wife started waiting on the road before by building. But it has not come. On the contrary one message has come like this - thanks for your journey and charge is rs. 57.49.