Uber India — charged cancellation fee despite no booking

Address:	New Delhi, Delhi, 110048
Website:	Uber Receipts <[email protected]>

I receioved the following email from uber today. April 2 2018, new delhi
When a trip is cancelled more than 5 minutes after a partner-driver confirms, or if the partner-driver has to cancel after waiting more than 5 minutes at the pick-up location, a ₹42 cancellation fee is charged.
My reply is - utter shocking & disgusting experience of your company & its driver.

I have been a regular customer o[censored]ber for nearly past 3 years but have never had such a bad experience.

1. I was looking for a slot from 1.20 - 1.35 pm but i did not confirm it
2. Hence i never received any details of the driver / vehicle
3. The address which you have mentioned in your mail is wrong.
4. Utterly rude behavior of your driver - when i informed him that there is a confusion & have not booked a cab. His exact words were "you are a liar"
5. Does the company support / endorse such behaviour of its drivers to clients especially ladies???

I earnestly request you to recheck your account. For a regular customer like me, it is shocking to be called ' a liar" for few rupees.