Uber India — charged double for the trip in feb and resolution yet

Address:

Mumbai City, Maharashtra

Hi team, i had raised the complaint to uber more than 2 months back regarding duplicate charges levied to me for which i am not getting any revert and getting the issue closed without the consent.

I was been told this issue had been escalated and will be reverted back with resolution and also refunded the money in case it duplicate charged. But i have not yet received any reply or resolution.

How can uber close the issue without resolution or reply??

Though amount is not high for uber but i would like to highlight this as a worst customer service and negligence in your issue handling.

Expecting a very quick turn around as this is been charged 2 months now.

Attached screenshot of my last chat which is been closed without my consent or reply.

Thanks
Karan shah
Mob: [protected]