Uber India — charged for mistake of auto driver/ started & ended the trip without me

Address:

560096

Booked an uber auto on 02-jul-19, the auto driver started the trip without reaching to the pickup location. The driver did not even move an inch. Then ended the trip by himself after 3 minutes. Uber charged me rs.45 via upi payment. Upon complaining in their help section, even after 3 days they are not updating on the refund nor have the concern to call & ask what happened. They do not have an customer care number also so that i could get in touch with them. Totally careless uber team. Do not know how they got commercial license to run their vehicle without any safety.