[Resolved]  Uber India — Charged higher rate in uberpool than the price reflected

Address:560025
Website:help.uber.com

@uber_support i booked an uber pool cab today for 10 km which showed rs. 57 as fare. The driver had a second pick up who had entered wrong pick up address as well as wrong drop address. Yet the uber driver went to pick up him where the distance increased as he didn't know the way. The customer being a uber driver was friendly with the cab driver & convinced him to go in a completely different direction. After dropping him the driver didn't know how to locate my drop point and so took me through several wrong routes as trial & error process. When he finally dropped me the bill he charged was rs. 365. I complained the same to him but he connected me to the car owner who spoke rudely to me & told whatever is the issue tackle with uber but give the money instantly. When raising this issue to uber, they also refused to refund the money. Uber customer care is really horrible.
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Feb 6, 2020
Complaint marked as Resolved 
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