To travel a bit back a month back on 26th Feb-23 i had booked Uber to travel to Infant Jesus Church, Viveknagar. The fare was Rs 206.71 for which i changed the payment option from cash to Gpay. My bank as well as GPay account already shows a debit Rs 206.71 for which the i lodged a complaint even to Gpay customer support.
The response is they have confirmed that the payment has been affected at the same time and same day. My Question how will the driver allow me to get off the auto if had not paid him - in fact he also confirmed the payment.
Now what is Uber Billing system actually trying to say ? There is no way to reach them as all the support is through the app. My sincere suggestion is put also an option for double payment. Why are they not doing the same ?
I am not booking any ride from them going forward because its more of a mis-management of systems rather than a service oriented venture.
Till today it shows that i haven't made the payment - i[censored]ber wants to save money without keeping a customer support without voice than good luck to them. How can the app do everything everything which is in human by nature.
My though process is how do o get the billing corrected becoz there is a glitch somewhere in their system. If this continues further i am already losing my trust n faith on Uber and their billing and service.
In this digital age how can their system say it's outstanding where my bank statement says it's paid. This is grossly unfair and no business ethics to put the onus on the rider for forcing them to do double payment till then the ride is freezes. Honestly it's some kind of a monopoly mandate and customer voice has no role to play - you either pay or don't take a ride.
What is Uber Top management doing ? Are they aware if their system billing and payment has passed the UAT - also their developer do they take pride in their app. All the same what is the CEO Dara Khosrowshahi doing ? Is this service meted out to customers ? I am attaching the proof of payment . Kindly resolve or i just see this as a utter nonsense to waste each other time.
Who sis the cuplrit for this ? Bank - Gpay -or Uber ?
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