I booked uber on 10th oct. As driver's application was not working, he was not able to start the journey and meanwhile i was sitting in the cab waiting him to start the journey. He didn't move the cab and i was waiting in cab. When i received trip invoice from uber then there was charge of 33 rupees as waiting fee, however that's not because of me but uber application.
I raised the concern and your stupid customer care was keeping on saying we cannot refund more then rs 20 due to policy constraint as if i am asking for extra money. When i was talking to customer care folk (Esp shivani), she was keep saying about i cannot refund you more then that. Although i tried to explain her that waiting was not due to me, it was due to uber but she was keep on talking policy. When i asked for higher authority then she said there is no one above her and she is head of escalation department. I was pissed off when she cut the phone in between when i was talking to her. I was not expecting these kind of etiquette to such big organization line uber. I am sorry to say but your customer care folk shivani has no etiquette to talk to customer and seems she was not even trained well to handle situation as she just cut my call when i was explaining her (That was not network issue as she was said'thank for calling on user, have a nice day' before disconnecting the call). I request you to either train your customer care or stop calling customer to add more frustration to him/her.
All i want from uber is to refund my whole waiting fee as it was wrongly charged to me. I hope i am eligible for that. Was this information helpful? | 
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