Uber India — Charging extra money and not refunding as promised

There are two trips that I have taken in 2018. One of which was stoped earlier and a refund was promised. But I have not got a refund so far.

Second trip where have paid driver in cash but still the app is showing me to pay. I am feed up following up with customer support and they are of no help.

My rides are booking using phone number [protected]