Uber India — cheating by uber- india driver and credit card billing of inr 1050 as "minimum charges" for trip cancelled by uber driver

Address:	600087
Website:	help.uber.com

On June 25, 2018, I (Uber ID is Veera S) had booked a premier intercity trip to Sri City, Andhra pradesh from Chennai, Tamil Nadu. S. The trip was accepted by Uber driver Mr. Kaja Moideen at 11:31 AM. However after arriving at the gate he asked for details and was hesitant. He reluctantly drove about 500 meters and then he said he does not have original documents required at the Andrapradesh checkpoint and has Xerox copies only. He spoke to the "owner" who was out of town and original documents cannot be obtained and so had to cancel the trip. He dropped back at my house and driver CANCELLED the trip. Subsequently, I was back in the Uber que and few other drivers accepted and cancelled as well but without charges.

Afterwards I noticed that my credit card was charged Rs1050 for the trip charged as "Minimum Charges" which is wrong as the trip was cancelled by the Uber Driver.

In summary,
1) If the driver CANCELLED the trip because he does not have the original documents and Service was not provided, why am I being charged Rs 1050?
2) I have reported this immediately and many times afterwards through the app as well but I have not received any response or refund.
3) No other escalation or Customer Complaint Mechanism: There is no telephone number or email ID for Customer Complaints for Uber India.

I ask for a refund and apology