Uber India — Collection of Cash for digital payment trip

Address:

SAFFRON, NEAR SHUBHJIVAN CIRCLE, I C COLONY, BORIVALI WEST

Dear Team,

I travelled by uber on 15th January 2023 from Viman Nagar, pune to Borivali west, mumbai with driver Pandurang and the trip was on digital payment mode. After boarding and travelling towards mumbai pune highway, driver stopped at petrol station and asked me to pay him 1k towards fuel and he will deduct at the end of the trip. I informed him that it was an online trip however he mentioned that he will be in problem since he doesn't have money to continue the trip and I can pay cash and complained to UBER that driver has collected cash. In fear of getting stranded in the middle of the road with baggage, I paid him for the fuel and balance on completion of trip. After returning to mumbai, I have complained on the app however I was given some discount and asked to make the payment for the balance amount.

I have been explaining since then however it's been very disappointing experience since i am still asked to pay. After being the user o[censored]ber for few years now and from my usage, at least the team can determine that i am not looking for a free trip a i have never bothered for the trip amounts. I have never asked for compensation or free trips even when i had issues with driver hence i am thoroughly disappointed to be treated like this.

Please investigate and let me know since i still have 1088.17 payment shows pending in my app and due to which i am unable to use the application. I feel cheated when after paying cash, i have been asked for money again.

Looking for a closure to this mental agony.