Uber India — complaint for uber driver

Address:

110010

I booked uber cab from ccd, delhi cantt to nawada complex at about 10.10 am on 21.3.18. It was showing 4 minutes arrival for vehicle. After several minutes finally when it displayed 1 minute arrival, i got the call from driver that i reached on point but he was not point of booking, he ws standing far way from my point. I told about him that come to booking point than he said i check your booking point than i come immediately after few seconds the message came that your trip is cancelled. During this period, there was no call from the driver. I therefore again booked the uber cab. I was shocked to know that cancellation charges of 42/- is adding in the trip. Uber is wrongly charging this amount from me as the trip was not cancelled by me. After dat i could book uber again for new cab. Uber app was showing pay ur balance amount of rs 42/- to next driver. I was with two kids and 1 female, we were going for recording and due to this unprofessional behavior, i reached late and i paid extra charges to recording studio and face mentally harassment just bcoz of driver cancelled the trip. The company may be asked to remove this wrong debit in my account and share my losses and start dealing with customers in fair manner and not unnecessary levy such charges without going into details.