Uber India — complaint regarding unprofessionally operating uber services

This is to bring to your urgent notice that your services are the worst and this won't allow you gain customers' trust.
Today i had booked an uber ride (Driver's name - dinesh hyundai xcent car no. 4948) at 4:00 pm from mulund west vardhaman nagar, which showed this car 5 mins away from arrival since the driver was already completing his previous ride. But even after 5 mins the driver did not arrive and upon calling he said that he has to continue with the same ride till thane, so he would cancel our ride from his side and we won't have any outstanding payment then
But as soon as he cancelled uber started finding another driver who arrived at vardhaman nagar (Driver's name - rambhavan hyundai xcent - car no. Not visible in your app) started calling me and asking me to cancel the ride from my side as my family member had already left by an auto. Ultimately because of such poor unprofessional and unethical services by uber i've to pay an extra outstanding amount of 50 rupees during my next ride. Also, the drivers must be taught some discipline to be followed while they are completing their rides, how can they extend their rides on their own will when they have already been booked for another ride?
Even after complaining, seeing your response in the form of your services we have no assurance or trust left that uber india will help us regarding these issues which they feel might be trivial but are actually snatching away your reputation from many customers like us and our acquaintances because of the greediness by your drivers or your own company.
You still might play a blame game and not solve anything but let me inform you that i would never recommend anyone further to use uber services.
Please make a note of this problem immediately and revert back.
I hope i don't have to face the consequences in my next ride.
I'm expecting the least from your side but if i receive any solution for my complaint i would be more than happy with your uncoordinated systems.
Thank you