Uber India — customer being cheated by charging for a trip which is not taken

Yesterday i had taken a trip... Awaiting drivers arrival, i get a notification that i am on trip and i am being charged for the same.. Whereas i was actually at my home... I have not traveled at all but forced to pay this amount because i had to book another cab since the earlier guy didnt turn up

Same issue happened with my spouse as well on 6th october... Horrible...

Last few days i have been raising the complaints in the help section o[censored]ber app and nobody bothered to even respond so long..

What a plight! Are we still a demand driven country with such irresponsible the so called international companies providing end to end services..
Shameful!