Uber India — declined deserved service while took payment

Address:

A14/4, Power Towers, Plot 5, AE block,newtown,rajarhat, 700156

I took uber hire go service. They charged double than usual fare. And uber hire go service is for disposal and multiple meetings. I hired uber hire go so that can take facility and drop my family member to one location and reach my destination. The driver declined that service and no action taken by uber while complaint. And driver took toll fee forcibly, while it remains included in there fare.