Uber India — delay

Address:

Ernakulam, Kerala, 682037

I have booked uber pool @ 10 :28 am.. I have cancelled it on 10 51 am. I tried to contact the driver but the phone was switched off. How should i contact the driver if the phone is switched off? It was showing 5 min when i booked the cab. But i waited for more than 20 min. I had an important meeting in the office. I have missed because of this. The fun fact is that on the next trip they deducted rs 30. I dont understand, i was waiting for the whole time, missed my meeting and they deducted my rs 30 saying that the cab was on the way. But in the app the cab was somewhere else.