Uber India — delay due to bad service

Address:Mumbai City, Maharashtra, 400037

Please note that i had booked an uber number 0201driver name madhukar, at 8.40am in the morning. It was very impt for us to reach the destination as my daughter had to appear for an exam on time, the trip was cancelled at the last moment by the driver, without considering the time lost and the other driver named raj was very arrogant and said he would reach only after 25minutes. Then i called madhukar the previous driver to know the reason of the cancellation. To which he sheepishly replied that he could not understand the location. Now, this is the height o[censored]nprofessionalism. You people send drivers who do not the way, the driver cancels the trip, you assign another driver zabardasti to us who takes ages to come, which compels us to cancel the trip, and upon that, you have the audacity to levy cancellation charges.
Shame on you guys, i urge you to look into the matter, train your stupid no-sense-of-way rude drivers, and immediately calloff the unjust cancellation charges levied on me.
I need a reply and immediate call off.
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