Uber India — Delay in pickup

Address:	Hyderabad, Andhra Pradesh, 500003
Website:	www.uberindia.com

Hello Uber,
Yesterday evening at 6:40pm I have booked Uber cab, but driver Rambabu with tata indica 6321 no made me to wait for more than half n hour, he has understanding problem and completely unaware of Hyderabad roads he was simply roaming in same area and not even tried to call me so as it's becoming too late I have called and explained address clearly still he was unable to come to address he made one hour delay and finally called me to cancel the drive.
This is not first I have faced this problem.

I have faced same problem in Bangalore also Shivamadu is the driver with swift desire vehicle he was very near to my location but just unable to cross the road
Even he asked me to cancel cab

I don't understand the logic behind cancelling the vehicle when you foolish drivers unable to contact customer why should customer has to cancel from our end and bear the charges this is totally unfair.

And this was charged me in next ride I request to Remove the last ride cancellation charges n Credit previous paid charges 50 rs.

Hope you guys understand the problem

Thanks
Santosh Kumar P