Uber India — Disgusting service allocation

Address:

New Delhi, Delhi, 110075

I used the pool service and booked a cab from Dwarka to Gurgaon. I was allocated the pool with another rider who was heading towards Saket. These two are entirely different locations and in no way be pooled.

Either of the user had to go to other user location and then head towards his own. In short a 40 min ride would have turned into 2 hr journey. Also the route shown to both the user was not diverted.

So either of the user had to cancel the ride and so i did the same. But still I had to pay the entire amount and also resulted in waste of time for both the user.

The driver also spoke to the customer care but no solution was provided and was told to manage the situation.

The pool service thus seems to have some limitations and should be allowed only if these kind of problems are resolved.