Uber India — double charge of fare for the same trip

Address:

Kolkata, West Bengal, 700007

I have taken a trip from 18 eastern metropolitan bypass, kolkata west bengal to 5 eastern metropolitan bypass and had my upi option selected for payment.
I have made the payment as soon as the ride ended but while booking another ride it showed that the payment is due.
I have raised a complaint 24 hours ago i. E. On 19th may 2018 about the duplicate charge but no communication is present from uber india.
Today i. E. 20th may 2018 i had to book another ride and was still shown the balance charge.
I have paid the balance again in hope to receive the same again, but the same is still showin as unpaid.