Uber India — Driver cancels my ride

Booked a cab for my family specifically from seepz gate number 3, the driver arrived 10mins back and didn't bother to call me (Which they are supposed to as per their rules), when i called him he pretends he is at some other location. When i politely guided him that it's just under the bridge, he further pretends as if he is from some different planet. He simply cuts my call and doesn't answer when i call back. My family was stranded in rains for good 20mins.
Driver name=umashankar, cell= [protected], car = swift desire mh 47 c 7355.
I need appropriate action taken or else i will be forced to move to honourable court.