Uber India — Driver did not closedtrip and uber cash issue

Address:

136 PICKET CASTLE APARTMENT SECUNDERABAD

I am e vidya sagar from hyderabad india . Today i hired uber from secunderabad to aurobindo galaxy.. Driver name i neelakanteswer. The fare was rs.386 and i had rs. 121 in uber cash. Driver did not closed the trip though destination was reached. He said his net is not working and asked me to pay as per my app which was showing 386 as the trip was not closed. I paid him the amount and later to myr surprise even my uber cash has become 0. Normalyy it should show balnce of 121 as i paid the driver 386 in cash.