Uber India — driver did not report

Address:

160071

Request for car rent was made on 7th october 2017 at about 11.45 a. M on phone 91-[protected] for journey from 2103 sector 69 s. A. S. Nagar [near chandigarh] to airport chandigarh.
The driver started from his location for picking up the passenger also immediately but possibly lost his way. He was again given clear directions which he confirmed and said that he will reach soon but never turned up. He also switched off his phone and could not be contacted again.
This is extremely disappointing, unsatisfactory most unbuisnessman behaviour as we nearly missed our flight and had to make emergency alternative arrangement.
Will you please take action against the driver and let me know about it.