Uber India — Driver didn't end the ride & Uber didn't supported

Address:

Pune

I completed my ride and paid him via Googlepay. After sometime when I tried booking a ride for way back to home ut was showing ride in process and the application didn't allow me to book another ride. After a few hours he ended the ride with a higher cost and the application wants me tp pay the ride which I have already paid for my destination.
I had to suffer to fina a ride way back to home in mid afternoon and hot whether. The application is not user friendly. I tried reaching then several times but there was no response. I waited there for a local auto, i had to walk for a few minutes and take auto or a higher charge. Complete waste of my time and energy. I fould have fainted whole searching for an auto it was hot and I had no water bottle.