We had booked Uber cab from jaslok hospital till Agar bazar of 01 April 2017 @ 13:05 hrs. As per your route map it was expected to arrive with 11 mins. Afer waiting for more than 20 mins we called on the cell no ([protected]) as he had already passed from the location of pick up ( as per route map). He was unable to locate the destination. We would have to wait for more 20-25 mins, instead we opted to cancel the booking but a pop up came that we will be charged Rs. 60/- extra on our next ride.
If the fault is of your driver why should we pay the charges and there is no screen provided for the reason for cancellation.
After half an hour driver called us we had already reached our destination in kaali peeli taxi so he himself cancelled the booking to which if any charges are levied we wont be paying it.
Kindly look into the matter & take proper action
Thanks and Regards
Nilesh Patil
Mumbai Was this information helpful? | 
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