| Address: | Thane, Maharashtra, 401202 |
Dear sir,
With emotional request, one of my old senior citizen couple relatives (77 years old) for travelling from vasai - west (100 feet road) to mulund - east
(Neelam nagar), we booked one uberx on 4th june 2017 at 6.10 pm with driver jitendra white swift dezire car no. 5054. We paid rs. 1000/- cash to driver as we don't want to pay by my senior relatives. They are old and retired and not having them any type of source of income. We wanted to help them for comfort travel with uber without any additional money burden to my relatives. But at the end of trip, your driver took additional rs. 943/- from them which we felt very bad and he played with our imotions. The said driver is not at all trustworthy. Also, we were checking/ monitoring the said trip with your app. But inbetween the said app was stopped. Then i got doubt and then i checked with my relatives and found driver has taken rs. 943/- additional amount from them.
We would like to request you to take necessary action against him and refund us rs. 1000/- excess taken by driver.
Also, we would like know what action you have taken against him.
If you need any additional information, please feel free to contact me.
Waiting for your positive reply.
With regards,
Sanjay gharat
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