Uber India — driver mistake

Address:

New Delhi, Delhi, 110059

Today i booked mukesh driver name at 3:00 pm nd reaching time shoen by gps is only 4 mins bt he didnt reached on specified location till 03:25 and afterall that he cancelled the trip...
I again tried to book a new cab then it shows a penalty of rs. 42 because of last trip cancelled.
It was not my mistake its ur driver mistake if such things happen repeatedly than u will start to lose valuable customer so plz waive off such penalised amount nd ask the driver why he take such long time why he didny follow gps route