Uber India — Driver not responding after confirmation. I was forced to cancel

I have booked a car from ernakulam near radison blue hotel around 8.50 pm. The driver confirmed and identified the location. He first attended my call and asked the destination. Later he did not picked. I called several times and th system show oneminute running. After about 15 minutes later i cancelled the trip and made another request. Your have charged me for none of my fault. Again this type of service is not acceptable. I request to enquire and look into the matter.
Phone number of driver is [protected]
vehicle tata vista

krishnanandan c p
h no.12/128, near sbi, koovappadam,
cochin 682002.

Mob no. [protected]