Uber India — driver not turning up even after confirmation

Address:

New Delhi, Delhi, 110075

I booked a uber cab from my phone [protected] on 18 september 2017 at around 05:20 am in delhi from going to indira gandhi international airport terminal 1 d from npsc society sector-2, dwarka. The booking was received by some mr. Vinay who even confirmed me on phone no. [protected] and the cab no. Was dl 1z a 6970 and that he is nearby and would be reaching my location within 3 to 4 mins. After waiting for 6 to 7 mins, whwn i rang him up again, he did not attend my phone and inspite of repeatedly trying to contact him, he did not respond. When i tried to cancel the booking and go for rebooking, the home page won't change showing me every time that the cab was reaching in 5 mins. Finally i had to book another cab from a different phone, but in the process i missed my flight from new delhi to raipur which was scheduled at 06:45 hrs.
Will you please let me know as to who would be responsible for this deficient service and mental torture and harassment and who would bear the financial loss of the whole episode.
I am a retired defense officer and a doctor besides being a senior citizen.
I would like to know about the action taken by the company against the errant cab driver as soon as possible.
Regards - dr. (Col.) n. K. Vashisht