Uber India — driver refuses to come within shown in uber time

Address:	Kamrup Metropolitan, Assam
Website:	Uber india

I am a frequent user o[censored]ber. I use it twice daily to go to my office and come back. But i had a very bad experience yesterday when i had to cancel uber trips for few times including both uberpass and ubergo and was finally showing error saying you have cancelled too many trips. Each time the nearby uber time shown was 5-6 minutes but the drivers refused to come and said they are too far and might take around half an hour or more to reach there. So in that case is there any other option except cancelling the trip. I relied on uber but this was really not expected from your services. I had a great experience with uber after using ola but now i think the services have degraded and really disappointed with this. If there are no nearby cabs available, the time should not be shown as such. Moreover this is not expected for your daily customers.