| Address: | 400101 | | Website: | uber.com |
I took Uber on 2nd September from Kandivali to Borivali station. Accidentally i forgot a bag containing edibles and other food items(seets) for gifting. The packed had consumables for travelling and gifting. I called up the driver within two minutes of de-boarding. Driver did not take my calls. I called almost 10 times, however the driver did not pick up my call. I called through Uber network, there was still no response from driver. As i was travelling outstation, there was no choice but to board the train and forego the packed containing consumables worth Rs 500. The driver called me almost after 40 mins and provided below reasons for not taking calls 1) he was with his friend 2) his phone was not working. I find both the reasons frivolous to believe. If the phone was not working, how was his phone ringing when i called and if he is with friend, is he allowed to ignore client calls?.
On my return to Mumbai, i made a request to Uber to take necessary action and compensate me. Various people from Uber gave flimsy responses and shied from addressing the issue. I wrote about 10 e-mails, but only was treated with highly insensitive responses. The last response I have got from Uber is that I need to deal with the driver directly. This means that while Uber entices client to use their services with various commitments and earns money from them, however if there is a issue, they take no responsibility. It is actually a anti social act and should have been dealt with much more sensitivity and accountability Was this information helpful? | 
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