Uber India — Driver took payment for a paid ride

Address:	Lucknow, Uttar Pradesh, 226024
Website:	[email protected]

Sir the driver asked for payment for paid rides which was take by my 75 year old parents. This happened twice rs.49and 125.51 was paid by them for two different rides and when i complained with uber they refused to return the amt. When u complete a ride they get msg abt paid rides but despite knowing this they took money from them saying payment nahi hua. Please help me in getting my money back