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I had taken Uber on 19th June, this was booked as non cash trip. Post getting into the cab, the driver informed that his app and navigator is not working and so his car a/c is also not working. He asked that the payment should be made by cash or UPI. I thought since his app is not working, the trip may not get processed for online payment. On reaching the destination I made payment to the driver via Gpay for Rs. 275/- After 15 mins my Uber wallet was deducted with Rs. 288/- because either the driver had lied to me or had not cancelled the trip online leading to duplicate charges. I raised a complaint for this and managed to get my Rs. 275/- reversed and this trip's payment was settled. However. on 28th June all of a sudden my PayTM wallet was charged with Rs. 202/- against the 19th June trip. For this I have raised several complaints with the Uber chat support team and has not received any response which is very frustrating to know that I cannot explain my case and just because of the driver's misleading act I ended up paying so many times to Uber having to go through such pathetic experience. This means Uber is not trustworthy and if you do not manage to keep close eye on the wallet money then you may end up with duplicate & unexpected charges which is not very good from the company's end. To add to it Uber does not feel the need to hear out the complain or resolve it. Uber is definitely not customer centric - drivers are highly misleading, pathetic vehicle condition, trip is booked and later informed this and that is not working. Unnecessarily my money is getting parked in Uber wallet due to the errors from their end.
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