I had pre booked an Uber taxi on Saturday,
2 June 2019 night, from Khar to Domestic airport T 1, departure for the next morning
3 June 2019 to be picked up at 8:55 am. The fare was displayed to me on screen "Estimated around 99 Rs to 105 Rs" to which I Confirmed ok & booked the taxi. Around 8:30 am in the morning on 3 June, I get a message alert saying the fare may be little higher estimated around 105 Rs to 115 Rs & I was sent the taxi details with car no & contact.
It was a marginal increase in the fare, so did not mind cancelling it. Upon my arrival at T1 airport, SHOCKINGLY I received a message on my mobile to Pay around 452/- Rs to the driver. The driver asked me the same amount. This was pure exploitation by Uber.
Unable to digest this fare, I denied to pay him & told him to contact the helpline no as there was no helpline no available from my handset.
It’s really disgusting that a passenger cannot contact & sort out his grievance. Told the driver so he managed to contact some hotline no I guess only for the drivers. In that case the Uber attendant wasn't ready to talk to me as a passenger. He insisted that he would talk only to the driver. Even to the utter surprise of the driver, the UBER call Centre attendant didn't have any accurate records being displayed on the system.
I presumed it could be the Uber system failure or some technical issues & the driver co operated with me understanding & trusting in believing that it was Uber’s fault to misguide both o[censored]s. So I left the taxi.
My another family came in all the way from Worli & they paid less than 300 Rs. And then after few minutes I received another alert asking me to pay 622/- Rs.
Isn't that CRAZZYYY !!!
After understanding that Uber really does not have any hotline no for customer grievances, I sent them mails for MULTIPLE times.
Saddest thing, in every mail they purely accepted that due to their technical Glitch I was wrongly charged & the fare has been updated.
But shockingly the updated fare still remains the same to 622/- Rs.
Looks like they have a standard pattern of writing regularly in all the mails 👇
“Your feedback is critical for us to work and help extend a positive experience the next time you ride with us. We will use this feedback to improve our service.
Appreciate your understanding.”
It’s indeed a horrible feeling the customer critical feedback is not being valued & IN RETURN they appreciate our understanding on the grievance.
Below is one of the reply mail from one of the Uber representative 👇
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“
Thanks for writing back.
We did have a look at your last trip and can confirm that the fare that you were incorrectly charged due to a glitch at our end. Hence, your fare has been updated according to our estimates.
Our aim has always been to provide our riders with a seamless and hassle-free ride with Uber. We're sorry to know that we let you down this time.
Based on what you've shared with us, we've made a note of your feedback on our point based model which will help us take necessary actions to improve your experience.
We appreciate your feedback as it helps us maintain the quality of the Uber experience.
Sent by shaminder k. on Sunday, June 9, 2019 at 8:37:37 PM
“—————————————————————
It’s indeed shameful on Uber’s attitude of accepting the flaw & still passing it out to the consumer to bear the difficulty.
Uber is just embarrassing & scandalous on this kind of approach.
Will appreciate if this consumer complaint centre would resolve my genuine issue.
Thanks & Regards
Vishal
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