Uber India — extra amount charged by uber driver and dual transaction done

Address:

20/5, near Vijay Chowk Tauru, 122105

I am having a very bad experience with uber.

On june 22nd, 2020 i booked a uber cab for my brother, my brother was traveling from igi t3 to rohtak city, the estimation shown on app is 1793, but my brother doesn’t know about the estimation amount. Driver (Narender) asked him for rs 2200 when my brother ask him why you are charging 400 extra he said you have to pay parking charges of igi airport. My brother paid the amount rs 2200 through paytm, but due to some issue the transaction is showing pending, but the driver is not ready to wait he said that do the payment again. My brother paid the amount again which show a successful transaction. Later when he checked with paytm both the transaction showing successful which means the driver got rs 4400 which we have to give rs 1793. I have paid rs 2607 extra money to him.
Today i have contacted the uber help support, they are saying that the trip fare is considered as an exchange outside the uber system.

May i know i have booked the uber cab and i have not contacted the driver directly, then how it’s considered as an exchange outside the uber system?

Also, i have asked them for driver no. So that i can contact him directly for the twice transaction, but they denied giving the driver number.

I don’t know what type of service they are providing to their costumer. I have been using the uber from last 2.5 yrs and you can check my rating also i:e 4.68.

I am feeling cheated by uber. Please take strict action and refund the amount, otherwise, i’ll go for legal action.

Registered no.- [protected]
E-mail id - ankit. [protected]@ymail.com

Thank you
Ankit gaba